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Insurance Carriers

At Costamed Medical Group, we pride ourselves on accepting a wide range of both national and international insurance plans, ensuring peace of mind and well-being for our patients. We understand the importance of having comprehensive health insurance coverage in Mexico that meets all your medical needs.

 

Types of Medical Insurance Plans

We accept most international and national insurance plans for direct payments with a guarantee letter. Our Patient Services and Admissions Department assists you in confirming coverage and approving the guarantee of payment for your hospitalization expenses.

 

International Insurance

We can process virtually any international insurance, as we have the support of an International Billing Office. This office, in accordance with the management of international insurance, provides us with the green light to start the coverage process and offers guidance for completing the necessary procedures.

For more information or questions about your insurance, you can contact any of the following email addresses:

At Costamed Medical Group, we accept a wide range of national and international insurance, ensuring your peace of mind and well-being. Our team will assist you throughout the process of confirming coverage and payment guarantee. Discover us!

Documents Required

In order to complete all your insurance company’s procedures, you must submit the following documents when checking-in.

  • Original and copy of your passport bearing your signature.
  • Your current insurance card or certificate
  • Copy of your insurance policy
  • Any other document your insurance company may require as identification

Recommendations

Familiarize yourself with your insurance policy and consult with your agent if you have scheduled any procedures with them. If you have any questions, please do not hesitate to contact us. It is important to consider that there may be excess payments and possible delays in coverage confirmation.

If your admission to the hospital is for a scheduled procedure, please come to the Hospital in advance and ask for Support from Patient Services and/or Insurance Companies so we may be able to advise you concerning your coverage and even start the process in advance.

 

Domestic Insurance Companies we work with

International Insurance Companies we work with

  • Cozumel
  • Playa del Carmen
  • Tulum
  • Puerto Morelos

Considerations for National Insurance

  • In case you do not submit a letter of guarantee from your insurance company, another form deposit will be required; for instance, a credit card voucher while the Hospital received your insurance documents.
  • Due to different circumstances, there may be delays in confirming your insurance coverage, such as:
  • Verification process of each insurance company.
  • There was not enough time to process the application, because the hospital stay was too short.
  • Time zone difference.
  • Weekends or holidays.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy.
  • Outpatient or follow-up treatments.
  • Should there be any delay and payment guarantee documents from your insurance company are not received before you are discharged, you will be asked to settle the total bill by cash or credit card, and you will be given your entire file so you may ask your to be fully reimbursed by your insurance company.
  • At the time of your discharge you must pay the additional expenses. There may be some charges you might have incurred into and will therefore be asked to pay, such as medical expenses or a room rate that is over the allowable limit, as well as personal expenses. In this case, it is the patient’s responsibility to pay the deductible and coinsurance as indicated by patient’s policy.
  • We do not accept government, veteran’s or Social Security benefits.
  • We will not process any insurance claim if you have already been discharged from the hospital.

 

Considerations for International Insurance

  • If you are not insured, you are responsible for the Hospital bill.
  • In this case, outpatients we prefer advance payments.
  • The Hospital will prepare a medical report and an invoice so you may process the refund directly from your insurer when you return home.
  • We have patients from all over the world with different insurance policies and different coverages. We help our patients coordinate with their insurance providers to secure payment on their behalf.
  • In most cases we can get the payment guarantee from our patient’s insurance companies. However, there are some circumstances beyond our control such as the extent of the insurance coverage which may prevent authorization, such as:
  • Not enough time to process the application because the hospital stay was too short.
  • Time zone difference.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy
  • Outpatient or follow-up treatments
  • Follow-up processing or doctor ‘s consults at the hotel.
  • Request made after patient has been discharged.
  • You may contact your agent or insurer directly for authorization before you arrive to the hospital. This will help speed up the claim authorization process.

Considerations for National Insurance

  • In case you do not submit a letter of guarantee from your insurance company, another form deposit will be required; for instance, a credit card voucher while the Hospital received your insurance documents.
  • Due to different circumstances, there may be delays in confirming your insurance coverage, such as:
  • Verification process of each insurance company.
  • There was not enough time to process the application, because the hospital stay was too short.
  • Time zone difference.
  • Weekends or holidays.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy.
  • Outpatient or follow-up treatments.
  • Should there be any delay and payment guarantee documents from your insurance company are not received before you are discharged, you will be asked to settle the total bill by cash or credit card, and you will be given your entire file so you may ask your to be fully reimbursed by your insurance company.
  • At the time of your discharge you must pay the additional expenses. There may be some charges you might have incurred into and will therefore be asked to pay, such as medical expenses or a room rate that is over the allowable limit, as well as personal expenses. In this case, it is the patient’s responsibility to pay the deductible and coinsurance as indicated by patient’s policy.
  • We do not accept government, veteran’s or Social Security benefits.
  • We will not process any insurance claim if you have already been discharged from the hospital.

 

Considerations for International Insurance

  • If you are not insured, you are responsible for the Hospital bill.
  • In this case, outpatients we prefer advance payments.
  • The Hospital will prepare a medical report and an invoice so you may process the refund directly from your insurer when you return home.
  • We have patients from all over the world with different insurance policies and different coverages. We help our patients coordinate with their insurance providers to secure payment on their behalf.
  • In most cases we can get the payment guarantee from our patient’s insurance companies. However, there are some circumstances beyond our control such as the extent of the insurance coverage which may prevent authorization, such as:
  • Not enough time to process the application because the hospital stay was too short.
  • Time zone difference.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy
  • Outpatient or follow-up treatments
  • Follow-up processing or doctor ‘s consults at the hotel.
  • Request made after patient has been discharged.
  • You may contact your agent or insurer directly for authorization before you arrive to the hospital. This will help speed up the claim authorization process.

Considerations for National Insurance

  • In case you do not submit a letter of guarantee from your insurance company, another form deposit will be required; for instance, a credit card voucher while the Hospital received your insurance documents.
  • Due to different circumstances, there may be delays in confirming your insurance coverage, such as:
  • Verification process of each insurance company.
  • There was not enough time to process the application, because the hospital stay was too short.
  • Time zone difference.
  • Weekends or holidays.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy.
  • Outpatient or follow-up treatments.
  • Should there be any delay and payment guarantee documents from your insurance company are not received before you are discharged, you will be asked to settle the total bill by cash or credit card, and you will be given your entire file so you may ask your to be fully reimbursed by your insurance company.
  • At the time of your discharge you must pay the additional expenses. There may be some charges you might have incurred into and will therefore be asked to pay, such as medical expenses or a room rate that is over the allowable limit, as well as personal expenses. In this case, it is the patient’s responsibility to pay the deductible and coinsurance as indicated by patient’s policy.
  • We do not accept government, veteran’s or Social Security benefits.
  • We will not process any insurance claim if you have already been discharged from the hospital.

 

Considerations for International Insurance

  • If you are not insured, you are responsible for the Hospital bill.
  • In this case, outpatients we prefer advance payments.
  • The Hospital will prepare a medical report and an invoice so you may process the refund directly from your insurer when you return home.
  • We have patients from all over the world with different insurance policies and different coverages. We help our patients coordinate with their insurance providers to secure payment on their behalf.
  • In most cases we can get the payment guarantee from our patient’s insurance companies. However, there are some circumstances beyond our control such as the extent of the insurance coverage which may prevent authorization, such as:
  • Not enough time to process the application because the hospital stay was too short.
  • Time zone difference.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy
  • Outpatient or follow-up treatments
  • Follow-up processing or doctor ‘s consults at the hotel.
  • Request made after patient has been discharged.
  • You may contact your agent or insurer directly for authorization before you arrive to the hospital. This will help speed up the claim authorization process.

Considerations for National Insurance

  • In case you do not submit a letter of guarantee from your insurance company, another form deposit will be required; for instance, a credit card voucher while the Hospital received your insurance documents.
  • Due to different circumstances, there may be delays in confirming your insurance coverage, such as:
  • Verification process of each insurance company.
  • There was not enough time to process the application, because the hospital stay was too short.
  • Time zone difference.
  • Weekends or holidays.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy.
  • Outpatient or follow-up treatments.
  • Should there be any delay and payment guarantee documents from your insurance company are not received before you are discharged, you will be asked to settle the total bill by cash or credit card, and you will be given your entire file so you may ask your to be fully reimbursed by your insurance company.
  • At the time of your discharge you must pay the additional expenses. There may be some charges you might have incurred into and will therefore be asked to pay, such as medical expenses or a room rate that is over the allowable limit, as well as personal expenses. In this case, it is the patient’s responsibility to pay the deductible and coinsurance as indicated by patient’s policy.
  • We do not accept government, veteran’s or Social Security benefits.
  • We will not process any insurance claim if you have already been discharged from the hospital.

 

Considerations for International Insurance

  • If you are not insured, you are responsible for the Hospital bill.
  • In this case, outpatients we prefer advance payments.
  • The Hospital will prepare a medical report and an invoice so you may process the refund directly from your insurer when you return home.
  • We have patients from all over the world with different insurance policies and different coverages. We help our patients coordinate with their insurance providers to secure payment on their behalf.
  • In most cases we can get the payment guarantee from our patient’s insurance companies. However, there are some circumstances beyond our control such as the extent of the insurance coverage which may prevent authorization, such as:
  • Not enough time to process the application because the hospital stay was too short.
  • Time zone difference.
  • Preexisting conditions and/or exclusions.
  • Terms and conditions of your policy
  • Outpatient or follow-up treatments
  • Follow-up processing or doctor ‘s consults at the hotel.
  • Request made after patient has been discharged.
  • You may contact your agent or insurer directly for authorization before you arrive to the hospital. This will help speed up the claim authorization process.
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Call Center para México:800 900 1133

USA Toll Free Number: 855 301 4111