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Visitor's Guide

We know that a hospital stay may result in a stressful or frightful situation. At Costamed Medical Group Hospitals we highly regard the presence of families and friends as we know they are an important part our patients’ proper recovery. Looking for the right balance between patient’s rest and company of their loved ones, we developed the following visitor’s guide.

You are likely to have visitors at all times. Rest assured that our staff will work with you and your family members enabling spaces to come together, in adherence to the visiting hours: 

Daily visiting hours of patient’s in their rooms:

  • From 9:00 am to 2:00 pm
  • From 4:00 am to 8:00 pm

Daily visiting hours of patient’s in intensive care:

Visiting hours depend on patient’s level, letting one visitor at a time:

            Level 1 

  • From 10:00 am to 11:00 am
  • From 4:00 pm to 5:00 pm
  • From 9:00 pm to 10:00 pm

            Level 2 

  • From 10:00 am to 8:00 pm

            Level 3

  • Access 24hrs.

The attending physician is who, depending in patient’s conditions, will define the visitors’ level or will even determine a special schedule.

If a patient wishes a visitor to share mealtime with him/her, a visitor’s food tray can be requested. Food selection must be made at least two hours before meals are served.

The cost of visitor’s meals will appear separately in the patient’s account. Prices can be checked with Patient Services. As well, a food request can be made with Patient Services or at Nurses’ Station.

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Important Considerations

  • In some cases, visiting hours could vary depending on patient’s location and conditions. Pay attention to the signs that show special visiting hours in specific medical units or ask the Receptionist.
  • Only 2 visitors per room are allowed during the above hours. Only one person, designated as the “Caretaker”, will be able to stay the night with the patient having a 24hr. access. The Caretaker must register at the reception.
  • A photo ID will be requested both from the Caretaker as well as from the visitors when registering.
  • Should a surgical procedure take place, we ask the families to remain in the room while the patient is transferred to the operating room and wait there for the doctor to provide information whether personally or by telephone.
  • When a child is visiting, the child’s welfare must be emphasized; particularly as far as the child’s protection is concerned, besides making the visit a pleasant experience for the child.
  • Pursuant to federal health laws and in order to promote safety and prevent diseases, children under 12 cannot enter the hospital as visitors. Exceptions can be made if they are in the company of a responsible adult, other than the patient, are under direct supervision and provided that the patient they visit is in a private room. To this end Patients Services must be notified in order to get indications in each given case.
  • For our patients’ safety and for epidemiological control, flower and/or fruit arrangements are not allowed in hospital rooms, neither are the stuffed animals.
  • A per company’s policies and for patients0 safety, no food can be brought into the hospital area.

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