Patient's Guide

For the comfort of our patients, their families, and companions, we have a dedicated Patient Services & Admissions Department. This team is your point of contact for any paperwork or arrangements. That includes hospital procedures as well as matters involving insurance companies, travel and assistance providers, immigration, and logistics.

Our commitment is to make your stay comfortable and to provide personalized care at every step.

International patients and their families are assisted by bilingual (English-Spanish) patient advocates. If you need an interpreter for another language, our team can arrange one for you.

Some of the services we offer include:

• Physician referrals and appointment scheduling
• Coordination of emergency and elective medical care
• Cost estimates for your care
• Insurance assistance
• Language interpretation
• Hotel and flight reservations
• Liaison with local authorities and consulates
• Arrangement of religious services
• Repatriation of remains (available at Costamed Hospital Cozumel only)

Admission is available 24 hours a day, 7 days a week.

When you arrive, please go to the reception desk to complete your admission paperwork. A deposit will be requested based on your estimated length of stay. Our Patient Services Coordinator will let you know the amount.

Please bring:

• Government-issued photo ID
• Phone numbers for family members
• Health insurance information, if applicable
• Hospital admission order or medical referral, if you have one
• Orders for diagnostic tests, if you have them

At the reception desk, you'll be asked to sign:

• Admission form
• Informed consent forms
• Privacy Notice

We accept:

• Cash
• Visa, Mastercard, and American Express credit and debit cards
• Bank transfers

Please bring a list of all medications you currently take.

Let your doctor and nurse know about any allergies you have, even if you've mentioned them before.

Depending on the length of your stay, you may want to bring:

• Slippers or sandals
• Socks
• Deodorant
• Hairbrush or comb
• Moisturizer
• Phone charger
• Comfortable clothes to wear home

Every patient room has a safe for your valuables.

If you bring valuables and are admitted without a companion, please let Patient Services know. They will direct you to the staff responsible for keeping your belongings safe.

Costamed is not responsible for lost money, documents, electronic devices, jewelry, or other valuables that were not stored in the room safe or turned in to the designated area for safekeeping.

Taking an active role in your care is part of safe care. During your stay, your rights include, among others, the right to:

• Receive appropriate, timely, and confidential medical care.
• Receive clear information about your care and treatment.
• Be treated with dignity and respect.
• Take part in decisions about your medical care.
• Accept or refuse any procedure that requires your consent.
• Request a second opinion.
• Share questions, comments, or complaints about your care.

If anything is unclear, please ask our staff to explain it again.

Your cooperation helps us provide you with safe care. During your stay, we ask that you:

• Provide complete and accurate information about your health, medical history, allergies, and medications.
• Tell our staff about any unexpected change in your condition.
• Let us know if you don't understand any instruction or part of your treatment.
• Follow the treatment plan agreed upon with your care team.
• Respect hospital policies, our staff, other patients, and their companions.
• Meet the administrative and financial obligations related to your care.

Your involvement and open communication with your care team are key to safe, coordinated care.

Once your physician approves your discharge, your nurse will plan your departure and give you a Discharge Plan with instructions from your attending physician.

Next comes the administrative discharge. If there is no outstanding balance, this can be immediate. If there is a balance due, we'll let you know the amount, and several payment options are available.

Please keep in mind:

• Checkout time is 12 p.m. (noon). Later departures may incur additional charges.
• You may receive separate invoices for physician fees.
• For births, you will receive your baby's legal documentation.