At Grupo Médico Costamed, we do not consider geography or distance as obstacles to providing quality medical services to our patients. For this reason, all our hospitals have a Telemedicine department that overcomes geographical limitations by connecting patients with specialists from around the world.
Telemedicine offers many benefits;
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The service offered is medical consultation, supported by specialized remote medical interconsultation and with the assistance of an on-site general practitioner or specialist. This is due to the inherent nature of the consultation, where a physical examination of the patient cannot be conducted. However, the present authorized personnel will be able to perform it.
In accordance with the guidelines set by COFEPRIS, if the doctor determines that the patient requires medications and supplies* that require a printed and signed prescription for dispensing at a pharmacy, it must be physically collected at Costamed.
Medical consultations may be recorded at all times for the safety of both the patient and the doctor. This will be notified at the beginning of the video call to obtain explicit informed consent.
To access the service, payment must be made in advance. You can inquire about the details of payment methods by calling our phone number 800 900 1133.
If for any reason you cannot attend your appointment or require rescheduling, you can contact 800 900 1133 for support and to schedule another appointment date and time.
You can only reschedule the original appointment once. If you cannot attend the second appointment, the service will be canceled without the possibility of a refund.
The price of the medical consultation is subject to additional charges for collection management by third-party tools (for example, PayPal).
Please note that our operating hours are Monday to Saturday from 8:00 am to 4:00 pm, as they will be within the scheduled external consultation hours.
In the event of a loss of internet connection by the external doctor or any force majeure event unrelated to COSTAMED MEDICAL GROUP, the consultation will be suspended and rescheduled.
If a written medical report is required, it will be requested through a written application to the medical address.
If the patient is a minor, they must be accompanied at all times by their parent or guardian. Otherwise, the care will be denied.
The on-site general practitioner or specialist may interrupt the consultation at any time if their safety is at risk.
If necessary, the doctor will have the support of medical examination equipment and the authority to request supplies to aid the consultation.
Each consultation or follow-up appointment incurs fees.
For reasons of modesty, the doctor may request on-site assistance from a nurse or another doctor if necessary.
For operational reasons of external doctors, a tolerance period of 15 minutes will be granted. After this time, the consultation must be rescheduled.
The user is aware that due to the nature of the medical consultation and interconsultation, refunds cannot be requested based on the duration, as it is subjective for each case.
Prescriptions not related to COSTAMED MEDICAL GROUP or prescriptions exceeding 30 days will not be filled, and the patient must undergo a new medical assessment.
Under no circumstances may the on-site doctor accept any form of payment.
Telemedicine is a branch of medicine that utilizes various tools to conduct teleconferences between two or more specialists, favoring patient health. Supported by telecommunications and innovative technologies, it provides remote clinical care, ranging from scheduled teleconsultations (for both outpatient and hospitalized patients) to multidisciplinary integration of diagnoses, consultations with subspecialists, guidance on surgical or epidemiological protocols, surgical support, and real-time monitoring in most cases.
These consultations are led by a specialist who is physically assisted by another specialized and previously trained doctor to perform the required specific physical examination, directed questioning, and process explanation. A clinical record is created in accordance with NOM004, which is shared with the specialist to unify criteria for patient diagnosis, treatment, and assessment.
Telemedicine enables consultations in real-time or deferred by specialists located in different places, maintaining warmth and excellence in care. Among the benefits of this program is the expansion of specialty offerings across all our hospital units, surpassing national and international geographical barriers. Furthermore, it avoids transportation costs, overcoming barriers of time and place, bringing specialists closer to the patient and economizing on their health treatment.
This way, we provide a wide range of possibilities to patients, bringing highly sought-after subspecialties to even the most remote locations without causing patients to spend beyond the cost of their consultation. This benefits the Mexican healthcare system and has a positive impact on diagnosis and treatment.
We currently have more than 35 specialties available for outpatient consultation, with the support of our general staff physicians at the hospital, in our “Doctor at Teleconsultation” program, and with 11 specialties available from the comfort of your home with our “Doctor at Home"program
It is worth noting that Grupo Médico Costamed is one of the pioneers in private telemedicine care in the state of Quintana Roo and the only certified provider on the island of Cozumel.